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FAQs
Frequently asked questions
Payment

Payments via Sage Pay can be received via the stores website. Payments via bank transfer can take place and we will forward the relevant information through email. Payments by cheque can be received at this office but will need to clear the banking systems before any goods are despatched or manufactured.

 
Delivery costs

Delivery to the UK mainland is included within the price as standard (as long as the order is over £120.00). However, we reserve the right to amend that policy if we feel the delivery is ‘out of the ordinary’ and will create unusual logistical problems. A delivery surcharge will be added but you will be informed at your point of order giving you an opportunity to cancel.

For deliveries outside the UK mainland carriage charges will occur. However, we can deliver to a carrier of your choice, on the UK mainland, if you wish to arrange delivery, at your cost, from there.

All deliveries are made between 8.00am to 5.00pm Monday to Fridays. All other times, surcharges will apply, unless previously agreed.

All orders under £120.00 will incur a delivery surcharge.

 
Delivery times

Most products are 2 to 5 days delivery as standard. Items that are bespoke or require specific measurements will take longer. You will be informed at the point of order if this is the case, thus giving you an option to cancel the order.

Orders received after 2pm will be processed the following working day.

 
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"This is the 3rd time I have used Rooflights & Glazing. The service has been exceptional. This last time I had to amend my order-all my fault.Without any cost or inconvenience this was achieved with the same level of sevice.Great price,and delivery. thank you "

David Inman
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All online card payments are processed by SagePay.


Alternatively call to pay by card over the phone (processed by HSBC).