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All our prices include VAT

Frequently asked questions
Payment

Payments via Sage Pay can be received via the stores website. Payments via bank transfer can take place and we will forward the relevant information through email. Payments by cheque can be received at this office but will need to clear the banking systems before any goods are despatched or manufactured.

 
Delivery costs

Delivery to the UK mainland is included within the price as standard (as long as the order is over £120.00). However, we reserve the right to amend that policy if we feel the delivery is ‘out of the ordinary’ and will create unusual logistical problems. A delivery surcharge will be added but you will be informed at your point of order giving you an opportunity to cancel.

For deliveries outside the UK mainland carriage charges will occur. However, we can deliver to a carrier of your choice, on the UK mainland, if you wish to arrange delivery, at your cost, from there.

All deliveries are made between 8.00am to 5.00pm Monday to Fridays. All other times, surcharges will apply, unless previously agreed.

All orders under £120.00 will incur a delivery surcharge.

 
Delivery times

Our standard delivery times are oulined below.

Solatube

2–3 days.

Bespoke Roof Domes

2–4 Weeks Please ask.

Retrofix Roof Domes

2–3 days as standard (via Courier). The following sizes: 1500x1500mm, 1800x1800mm, 600x1800mm, 900x1800mm, 1050x1500mm, 1200x1800mm & 1200x2400mm are 3–8 days delivery (Specialist Handler).

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"Great stuff , Order 2 Velux roof windows during the very bad weather in late November 2010 (frozen England)Chris kept me informed until the time they came arrived . Well Done Chris you got another order from me. Regards Gerald "
GERALD NORTH
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