‘Customer’ is the person/s who orders or pays/paid for the goods or services

‘Supplier’ is the person/s who have invoiced or delivered the goods or services

‘Manufacturer’ is the person/s who have produced the goods or services

‘Products’ are the goods or services provided

‘Off the shelf’ is a term concerning the goods and services which are not manufactured solely for the person/s who order/s or pays/paid for the goods or services.

‘Bespoke’ is a term concerning the goods and services which are manufactured solely for the person/s who order/s or pays/paid for the goods or services.

Return’s Policy

‘Products’ provided by the ‘supplier’ are a combination of ‘off the shelf’ or ‘Bespoke’ ‘products’.

‘Off the shelf’ ‘products’ may be cancelled/ returned but ‘Bespoke’ ‘products’ once paid for cannot be cancelled/ returned.

The ‘supplier’ will advise the ‘customer’ which ‘products’ are ‘off the shelf’ and which are ‘bespoke’ when ordering.

'Off the shelf' orders can be cancelled up to 7 working days after the delivery date in line with the (Distance Selling) Regulations 2000 (DSRs)3. Any orders which fall outside the (Distance Selling) Regulations 2000 (DSRs)3 may be cancelled at the ‘suppliers’ discretion. The ‘customer’ will be responsible for the payment of the return carriage for any cancelled orders in this 7 working day period too. The ‘customer’ may also be liable for a breach of a statutory duty, if failing, to take reasonable care when returning all goods to the 'supplier'.

‘Off the shelf’ ‘products’ may be cancelled, returned and refunded, outside this time period at a minimum of 50% of the original invoice value, as well as return transport cost’s payable by the ‘customer’. In the case of returning ‘off the shelf’ boxed items, they can only be returned if they remain completely unopened and the goods have not been removed from the box. This does not affect your statutory rights or those laid out in (Distance Selling) Regulations 2000 (DSRs)3.

The ‘supplier’ has the right to refuse cancelled/ returned ‘products’ requests. This does not affect your statutory rights or those laid out in (Distance Selling) Regulations 2000 (DSRs)3.

All refunds will occur 21 days after the return of the ‘products’, which have been inspected and quantified as in a pristine condition by the ‘manufacturer’ or ‘supplier’. Pristine condition meaning unused, undamaged and still in the original box, packaging, wrappings or parcel the ‘product’ arrived in. Any refund will be in the form of a ‘suppliers’ company cheque and will be issued to the ‘customer’ who originally paid for the ‘products’. This does not affect your statutory rights or those laid out in (Distance Selling) Regulations 2000 (DSRs)3.

‘Bespoke’ items are not returnable. They will be replaced or repaired but only if the product is manufactured to the wrong specification, size or deemed to be faulty by the ‘manufacturer’ or ‘supplier’. The specification & measurements are those confirmed, by the ‘customer’, at the time of order and are the ‘customers’ responsibility that they are correct and that the ‘products’, they have ordered, are fit for purpose. No replacements or repairs will take place if the ‘customer’ has ordered incorrectly.

No returns will be considered after 30 days from receipt of your goods.

Shotages/Damages

Any shortages and damages should be noted on courrier/ transport documentation when possible in the first instance.

If not. any damages or shortages of ‘products’ must be reported within 48 hours of the delivery, in writing, to the ‘suppliers’ office by fax or email. If at all possible please include photographic evidence of the 'product'.

‘Customers’ may also be charged for cancelled/aborted deliveries once goods have been dispatched but not delivered. This does not affect your statutory rights or those laid out in (Distance Selling) Regulations 2000 (DSRs)3.

Delivery Times

Most products are 2 to 5 working days delivery as standard. Items that are bespoke or require specific measurements will take longer. You will be informed at the point of order if this is the case, thus giving the customer an option to cancel the order.

Orders received after 2.00pm will be processed the following working day.

Deliveries

All items delivered to the UK mainland are included within the price as standard. However, we reserve the right to amend that policy if we feel the delivery is ‘out of the ordinary’, abuse of the system and/or will create un-normal logistical problems. A delivery surcharge will be added but you will be informed at your point of order giving the customer an opportunity to cancel the order.

For deliveries outside the UK mainland carriage charges will occur. However, we can deliver to a carrier of your choice, on the UK mainland, if you wish to arrange delivery, at your cost, from there.

All deliveries are made between 8.00am to 5.00pm Monday to Fridays. All other times, surcharges will apply, unless previously agreed. We do not deliver on Bank Holidays either

All orders under £120.00 inc. VAT will incur a delivery surcharge.

Damages & Shortages

All damages and shortages must be reported to this office, in writing, within 48 hours of delivery. Deliveries should be checked immediately upon arrival and signed for by a competent person.

Back Orders

If the product ordered is not a stock item, then it will be placed on back order. The customer will always be informed with the option to cancel or amend their order.

Ownership of Goods

All goods supplied by Rooflights & Glazing remain their property until full payment is cleared.

Payments

Payments via Sage Pay can be received via the stores website and via HSBC over the telephone. Payments via bank transfer can take place and we will forward the relevant information through email. Payments by cheque can be received at this office but will need to clear the banking systems before any goods are despatched or manufactured.

Monthly Accounts

Monthly accounts will only be offered once references have taken place and an account has been confirmed in writing. However, first orders will always be Pro-forma and will adhere to the points made in the payments section.

Tradesman

Rooflights & Glazing cannot be responsible for the late arrival of any goods and will not consider any cost’s for lost working time by ‘tradesmen’ or any other ‘individual’ on site.

Guarantees

The product guarantees are those given by the ‘manufacturer’ at the time of order.

Typographical Errors

In the event of a product, on the website, listed at an incorrect price due to typographical error or error in pricing information from our suppliers, we shall reserve the right to cancel or place an order on hold. If this is the case you will be informed about the differential in cost and given the opportunity to pay the variation.

Order Cancellations

Orders can only be cancelled up to 24 hours from cleared payment of orders. Cancellation will need to by Fax or email. The return of any payments will only occur once confirmed that no despatch or manufacturing costs have not been created by the manufacturers/ suppliers. This does not affect your statutory rights or those covered by (Distance Selling) Regulations 2000 (DSRs)3.

Product descriptions

The product information and photographs contained within our web-site are provided for descriptive purposes only and we cannot warrant that they are accurate. If you are in any doubt as to the precise nature of the product you wish to order, you are advised to confirm the details with our office.

Measurements

Any orders that are manufactured to the customers confirmed measurement sizes are the customer’s responsibility. Rooflights & Glazing cannot accept the return of any goods, for the reason of the measurements provided, are incorrect. The customers are advised to read our ordering guides for help or contact our office.

VAT Charges

Value added tax is currently charged at 17.5% as from the 1.1.10

Privacy Policy

Rooflight & Glazing (UK) Limited do not disclose buyers' information to third parties other than when details are part of the order process through a manufacturer/ supplier. Orders are tracked using Google AdWords conversion tracking, this does not involve tracking any customer information or details and is for internal use only.

Credit/ Debit Card Security

We do not keep any credit or debit card details on file. Any details given through our website stay with Sage Pay and are subject to their security systems. Similarly any information given over the phone once given to HSBC is not recorded by Rooflights & Glazing UK Ltd.

Fit for Purpose

All products that are supplied by Rooflights & Glazing (UK) Ltd are fit for purpose.

The ‘manufacturer’ and ‘supplier’ have the right to change a specification from time to time, if deemed necessary to do so, to improve the product.

Complaints/ Correspondence

All complaints and correspondence should be addressed to ‘Customer Relations, Rooflights & Glazing (UK) Ltd, 62, Hannah Road, Sheffield. S13 7RU

Other important information

We reserve the right to update or modify the terms and conditions on this site at any time.